Customer Background
A global high-tech manufacturing enterprise operating primarily through on-premise data centers faced challenges in understanding the current state of its IT infrastructure. The complexity of legacy systems, unknown interdependencies, and lack of up-to-date asset inventory made it difficult to plan for an upcoming network modernization initiative.
Problem Statement
The customer needed to:
- Discover and catalog all devices across their enterprise network.
- Understand the state, configuration, and interdependencies of these assets.
- Understand the serviceability of the devices from the ITSM perspective
- Create a reliable foundation to plan and execute a network infrastructure upgrade.
- Achieve this with minimal disruption and no dependency on outdated CMDB entries or manual discovery.
Qinfinite Solution
Automated IT Discovery Framework
Qinfinite deployed its Auto-Discovery Framework using lightweight Remote Agents installed within the customer’s segmented networks. This setup enabled deep visibility into the IT ecosystem, without requiring firewall changes or intrusive scanning tools. Correlate discovered assets with their associated incident history by integrating with ServiceNow ITSM tool. This added a behavioural dimension to the infrastructure visibility.
Technical Approach & Techniques
Technical Highlights
- No VPN or tunneling required: Qinfinite Agents communicate securely over HTTPS.
- Distributed Architecture: Each Remote Agent operated independently within local segments.
- Real-time Updates: Incremental and continuous sync kept inventory up to date.
- Smart Deduplication: Merged partial data from multiple sources for accuracy.
- Qinfinite matched discovered assets with CI references in ServiceNow (via IP, hostname, or asset tag).
- Classified discovered devices as Stale Assets, Noisy Assets, Critical with high Noise Assets by applying temporal clustering to identify ticket bursts and recurring issues per asset.
Outcomes & Business Impact
Technical Outcomes
- 2,500+ networked assets discovered (servers, switches, routers, storage, virtual appliances).
- Mapped 85%+ of known and unknown dependencies within the first 3 weeks.
- Identified 43 orphaned or end-of-life devices impacting network performance.
- Surface-level insights into traffic bottlenecks and misconfigured gateways.
- Identified top 10 noisy devices accounting for over 40% of recurring incidents.
- Recommended remediation or replacement plans for unstable devices.
- Enabled root cause triage by linking incidents to specific dependencies.
- Improved CMDB accuracy by validating discovered assets against ticket data.
Business Value
“With Qinfinite, we got a living blueprint of our IT ecosystem. What would have taken months manually was achieved in a few days with actionable insights.” – IT Infrastructure Head, Customer Org
Strategic Takeaways
- Discovery is the first mile of IT modernization. Without knowing what exists and how it connects, any transformation plan risks being flawed or incomplete.
- Agent-based, real-time discovery is crucial for hybrid and legacy-heavy environments where traditional CMDBs fall short.
- Business alignment is driven not just by visibility, but by contextual intelligence – knowing not just what an asset is, but what role it plays.
