A leading American manufacturer and retailer selling products through thousands of gift shops, catalogs, online platforms, and in nearly 50 countries worldwide.
Challenges
The company relied heavily on an Oracle suite of products, including on-premise and SaaS solutions such as Oracle ERP, FMW, ODI, and BI. They faced key challenges:
- High operational costs due to extensive manual support and monitoring efforts.
- Heavy reliance on SMEs for managing and troubleshooting IT systems.
- Manual monitoring of concurrent jobs, system health, and alerts such as ASN and BOM failures.
- Significant effort required during maintenance, post-maintenance, and account period closure activities.
Solution: Qinfinite Implementation
The company implemented Qinfinite to automate and optimize their IT landscape. Key features utilized included:
- Auto-discovery of IT landscape, including multiple versions of Oracle ERP.
- Agentic AI-driven automation, reducing dependency on SMEs and manual support efforts.
- ITSM automation, enabled automated ticket resolution reduced support effort and MTTR reduction
- Knowledge Graph (KG) for intelligent insights, integrating data from technical and functional documentation.
Proactive monitoring and issue resolution, reducing manual intervention in routine tasks.
Results & Business Impact
- 45% reduction in operational costs at the end of Year 1.
- 95% reduction in Mean Time to Resolution (MTTR) for automated use cases.
- Improved visibility into operations with up-to-date system knowledge.
- Enhanced customer satisfaction due to increased system reliability and efficiency.
"Implementing Qinfinite was a game-changer for our IT operations. With its powerful automation and deep Oracle expertise, we reduced operational costs by 45% in the first year alone. The intelligent monitoring and knowledge graph significantly cut down manual efforts, reducing MTTR by 95% for automated use cases. Our teams now have better visibility, faster issue resolution, and more time to focus on strategic initiatives rather than repetitive support tasks. Qinfinite has transformed the way we manage our Oracle ecosystem, improving efficiency and overall customer satisfaction."
